Have you noticed how one of the changes of the 21st century is that the amount of time people spend on hold has increased? There are multiple reasons for this. One is that so many people are on the Internet and mechanized service responses have grown…Which means people call in and a machine sorts the call and then people wait. What is so great about this is when people wait around at home rather than in traffic jams. What is not so great about this is dealing with being on hold.
Often being on hold is like a miniature review session about how time is perceived. Even though we can spend hours doing what we love, especially if we have ‘zoned into’ what we are doing, being on hold for even 5 seconds can make us feel like prisoners being treated unjustly, or like demons ready to destroy the low-lifes on the other end who have done this to us.
In reality, online and telephone technical services have improved over the years. Never before has being able to explain how to do something in words when not able to see been such a valuable skill. Most customer service agents do not earn a lot of money themselves, but some get more or less. Despite that, the ability to analyze and solve problems over the phone is more valuable as a marketable skill than ever before in history.
How to cope with time spent on hold? That depends a lot on which type of device you are using and what your context is.
If you are in a social context, I highly recommend exchange some polite or friendly body language or even speech with those around you in body but not in social media. If not, one must choose carefully. Needless to say, one does not wish to put down or pull away from the phone to do something while on hold only to end up sobbing because one missed the call and has to start over.
There has been some research done on how interactive things we do on the Internet really are. I have personally done business using the Internet and have made some degree of relationships and maintained others.
Even though that is true, like millions of others I have also had experiences where it feels like some effort to really interact has been a dud. Comments, likes, responses, counter or reply posts do help as does business.
Personally it does not fulfill my need for in close in person interaction but it does help and hinder as much as using the phone. Now, that remark dates me, because for those 30 or even 35 years old and younger, there is not so much that kind of comparison embedded into the psychology. It can be great compared to being totally shut out or unable to exchange messages of a personal or professional nature. However, when one would strongly prefer to have the old fashioned togetherness of in close and in person it is not a good substitute for me personally.
It can be a little shocking, when meeting people in one way much more than the other but then changing…how effective it is, though. Once or twice I met people in person who I had met online and they turned out to be as real as they had been rumored to be once they closer. Other times I met people in person, or knew them personally, kept in touch using the technology and then when we met up again they acted so much more informed about the latest trends in my life because they had received the messages – I wasn’t quite just imagining it. That’s a relief, but for some reason it still surprises me and I feel as though I am adjusting. Many of you know how that is. (wild guess, maybe 73.94% of you. Margin of error approximated at 34%)
High powered business people and people afraid of running out of minutes on their pre-paid portable phones may well know that you can often say what is necessary in less than one minute. Twitter supports this conclusion by urging people to keep it to 2 sentences at a time.